Returns and Exchanges
30 Day Exchanges and Returns
➔ Exchange or return most items you've purchased within 30 days of receipt for an exchange or refund (excluding shipping)
➔ Exchanges or store credit only (no refunds) on certain discounted items as indicated on product pages
REQUIREMENTS
➔ Items may be tried on and tested for fit and comfort.
➔ We recommend trying on your Woobies Shoes as quickly as possible upon receiving them to ensure size and fit are correct. 30 days can pass quickly with holidays, work, travel, etc. Verify your size as soon as you can.
➔ Footwear must be in new, unused condition with the original packaging.
➔ Failure to comply will result in a 15% Return Processing Fee.
RETURN INSTRUCTIONS
01. Ensure the items that you wish to return meet the requirements listed directly above based on your product(s) AND our 3 Month Limited Warranty.
02. Begin the exchange/return process by contacting Customer Service on our website and providing all relevant/ requested information.
03. On a blank sheet of paper write a return/exchange note that includes your order number, name, item(s) being returned, and reason(s) for return. NOTE that without a return / exchange note, your request will be denied.
04. Place merchandise for return, along with a completed return/exchange note, in the original box and stick the prepaid return shipping label (provided by us) on top of the original shipping label. If the original box was discarded, use something similar and place the prepaid return label there instead.
05. Leave package with your USPS driver, or drop it at any U.S. Post Office or FedEx location. Please keep your tracking number in case the package is lost in transit or further verification is requested.
PLEASE NOTE:
➔ Woobies reserves the right to refuse any excessive and/or bad faith return.
➔ If you choose NOT to use a prepaid return shipping label provided by us or your order was delivered outside the United States, please return the products at your own cost using a trackable shipping method to the address BELOW.
Make sure to include a note listing your order number, name, item(s) being returned, and reason(s) for return.
Dallas, TX 75244
United States
HELPFUL TIPS
➔ When packing your return, please ensure products are clean and dry, both inside and out.
➔ Refunds typically take 12 - 15 business days to process from the day they are shipped back to our warehouse. If you need a refund processed sooner, please call or email us and we'll do our best to accommodate but will NOT make any guarantees.
➔ You will receive an email once your request is processed fully OR if any further information is needed.
➔ If you have questions or concerns anytime, contact us at support@woobiesshoes.com
WE CAN NOT ACCEPT A RETURN/EXCHANGE IF:
➔ A returned product does not meet return requirements.
➔ A return is received at the wrong address.
➔ A return request is made to Woobies more than 30 days from the date you received your item without special approval.
➔ The item is damaged or permanently altered in any way.
➔ The item has been written on or shows other signs of damage.
➔ An item was returned without initiating an official return/exchange request as annotated above AND/OR your official return/exchange request was denied.
OTHER INFORMATION
➔ If you need help or have questions about a return, please contact us.
➔ If you have a warranty issue, please see our warranty information.